Best Practices for Client Discovery
What must the discovery process produce? Imagine a perfect discovery process. What might it include?
It would begin with strategic intent. Not vague goals or vague dreams—but a clearly defined destination. This is what we teach in the C3D certification and reinforce in the Growth-Drive Strategic Capacity analysis. In fact, in the Ridge Specialty Tooling case, Diane Ridge’s clarity around her intent was the catalyst for unlocking new capacity across her organization.